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Specialist Suppliers of Lighting and Effects

Return Requests:

Please contact us with details of the product you wish to return

TEL: 01458 833186 or EMAIL: This email address is being protected from spambots. You need JavaScript enabled to view it.

Your request will then be processed, and an R.A. number issued if appropriate.

Please do not return goods without an R.A. number - these will not be processed.


Please ensure all returns are carefully packaged, preferably in the original carton as supplied, and are clearly labelled with the Batmink R.A. number. Returns that do not include an R.A. number will not be processed. Batmink cannot accept responsibility for units received damaged due to poor packaging. Due to time and materials involved, Batmink reserve the right to charge if, in our opinion, goods require repackaging prior to return to customer.

All faults specified should be demonstrable. If a product is returned and no fault can be found, Batmink reserve the right to impose an administration charge of £15 plus return carriage.

Any faulty item returned for credit must be in supplied condition, original packaging and with all accessories included otherwise an appropriate charge will be made. 


Your consumer right of return and refund is detailed in clause 8 of our Terms & Conditions of Business

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01458 833186

Beckery Road, Glastonbury
Somerset, BA6 9NX


Visage is a trading name of Batmink Ltd
Registered in England & Wales
Registered Office as shown

VAT No: 916539505
CO REG No: 1730321

Did you know that our sister company Themes Incorporated is one of the UK's largest suppliers of quality hired themed party props, state of the art DJ, disco & sound equipment, video & lighting gear, bars, staging & dance floors and unrivalled professional event services.